Service provider
DOĞA PET GROOMING · PatiPilot
Current status
Paid checkout is not currently open, so this website does not currently collect subscription payments. The free trial requires no credit card and does not automatically become a paid subscription. Contact support about a trial or account closure.
Cancellation and withdrawal
Subscription cancellation concerns ending future service or renewal; withdrawal concerns withdrawing from an applicable distance consumer contract within the statutory period. Requesting one does not remove other statutory rights. When paid service opens, the end date of access and the method for stopping future charges must be explained before the transaction.
Withdrawal rights and exceptions
Distance service contracts entered into as a consumer generally carry a 14-day withdrawal right from contract conclusion. Transactions for professional/business purposes require separate assessment. Potential exceptions, including performance beginning before the withdrawal period expires, apply only where their statutory conditions are met. Your statutory withdrawal and defective-service rights remain available; this policy does not waive them.
Submitting requests and refunds
Send your request to support with the account email, relevant transaction details and requested outcome. Do not send card numbers or passwords. Other submission methods available under applicable law remain available. Where a refund is due, its amount, method and timing follow applicable law and the nature of the transaction, including the statutory deadline for a valid consumer withdrawal. As paid subscriptions have not opened, a payment-provider transaction screen for payments and refunds is not yet available.
Defective service and data records
Applicable statutory rights for defective services and incorrect or unauthorised charges remain unaffected. Cancellation or refund does not mean all account records are deleted at the same time; data requests are handled separately under the privacy and data protection notices. Unresolved disputes may be referred to legally competent authorities.
Contact
Support, privacy and legal requests: support@patipilot.com.